Cancellation Policy & Cancellation Form
A. Cancellation Policy
Introduction
Consumers have the right to cancel a contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (KRÜGER GmbH, In der Schwarzerde 5-7, 65549 Limburg, Germany, Tel.: +49 6431 91 95-0, Fax: +49 6431 91 95-50, Email: info@kmp360.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising from choosing a different delivery method than the most cost-effective standard delivery we offer), without undue delay and no later than fourteen days from the day we receive notification of your cancellation. For this refund, we will use the same payment method you used in the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value results from handling them in a manner that is not necessary to check their nature, properties, and functionality.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is essential, or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
The right of withdrawal expires prematurely for contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.
General Information
1) Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage.
2) Please do not return the goods freight collect.
3) Please note that the above points 1-2 are not a prerequisite for effectively exercising the right of withdrawal.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
KRÜGER GmbH
In der Schwarzerde 5-7
65549 Limburg
Germany
Fax: +49 6431 91 95-50
Email: info@kmp360.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate
